Store Policy

Processing Times:

  • Hair Bundles and Lace: 2-3 Business days
  • Raw Wigs: 3-4 Business days
  • Colored Wigs: 4-6 Business days
  • Major Sales & Promotions: Processing may take up to 7-10 business days


Shipping Policy:

  • Responsibility: Tena’s Bundle Boutique is not responsible for lost, misplaced, or incorrectly delivered shipments. Route Protection shipping insurance is strongly recommended.
  • Order Modifications: Once an order is placed, no modifications are allowed, including:
    • Product changes
    • Refunds
    • Shipment method changes
    • Address changes
    • Cancellations
  • Address Changes: Can only be made before the product is shipped. Changes are not guaranteed and require verification.
  • Address Accuracy: Ensure the correct address is provided, including abbreviations, street numbers, and apartment/building details.
  • Undeliverable Packages: If a package is returned to Tena’s Bundle Boutique due to an insufficient address, the customer must pay for re-shipping.
  • Carrier Delays: Tena’s Bundle Boutique is not liable for delays caused by shipping carriers or acts of nature. Refunds or chargebacks will not be honored for transit delays.


Refund & Return Policy:

  • Returns: Accepted within 14 days of receiving the item. Please note that we only offer store credits and cash refunds. In very rare cases a refund will be issued if there is a company error. Start your return process as soon as possible to meet this deadline. 
  • Eligibility for Return:
    • Item must be in original condition (unworn, unused, tags attached, in original packaging).
    • Receipt or proof of purchase is required.
  • Return Shipping: Customers must cover return shipping costs.
  • Return Address: 
    Tena Winbush 
    2692 Madison RD Ste n1 #222
    Cincinnati, OH 45208
  • Final Sale Items: Some items will be marked Final Sale and cannot be returned.
  • Return Process:
    • Contact info@tenasbundleboutique.com or call 678-221-8094 to initiate a return. Use "return request" as the subject line. 
    • Once you receive confirmation that the returned is confirmed, you may ship the items to the address above. 
    • Items returned without prior authorization will not be accepted.
    • All returned Items will be reviewed for any alterations or damage once received by the company before any store credits or refunds are issued to the customer. 

For any additional questions, email us at info@tenasbundleboutique.com or text and call us at 678-221-8094.